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Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

 

You can learn more about all the cookies we use here >

Health & Safety

Health & Safety

The health and safety of our groups is our primary concern. We promote safety awareness to our suppliers and staff through our Safety Management System.

Download our Health and Safety Booklet

Safety Management System (SMS)

Our SMS document sets out our commitment to organising our operations safely. A component of which is our Supplier Audits, completed regularly in accordance with School Travel Forum requirements, to ensure that our hotel, transport and excursion suppliers meet national safety standards and have appropriate documentation in place.

Read our Health and Safety Policy.

In addition, we understand the challenges Party Leaders face when organising trips, so in order to help you ensure the tour is as safe as possible, we are happy to assist you with your Risk Assessments and any other safety planning.

School Travel Forum

Equity Student Travel is a full member of the School Travel Forum. This is a group of leading school Tour Operators who promote good practice and safety in school travel.

View our certificate

 

Council for Learning Outside the Classroom (LOtC)

Equity Ltd., is proud to be accredited by the Council for Learning Outside the Classroom The Quality Badge is awarded to providers who have demonstrated their commitment to providing tours and trips that have educational value.

View our certificate

 

ABTA Members

abta-logoWe are members of ABTA (The Association of British Travel Agents) with membership number V5376. The coach tours in our programme are protected by way of a bond held by ABTA. ABTA and ABTA Members help holidaymakers to receive the service they have paid for and assist them when things do not go according to plan. We are committed to maintaining a high standard of service to you by adhering to ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, please visit www.abta.com;

ATOL Protected

The air tours in our programme are protected through our ATOL (Air Travel Organiser’s Licence) number 2680, which is granted to us by the CAA. ATOL protects you from losing your money paid in advance or being stranded abroad. It does this by carrying out financial checks on the travel operators it licenses, and requires a financial guarantee called a bond, which is lodged with the CAA. If a Tour Operator goes out of business, ATOL will make a refund to you, or if you're abroad, ATOL will arrange for you to finish your holiday and fly home. Equity Student Travel is also accredited by IATA (International Air Travel Association).

Read about our financial security bonding >>

Tour Operator Public Liability Insurance

Our duty of care to you includes having Tour Operator Public Liability insurance cover (quadruple the minimum standard) at £20 million.

Insurance Information

We believe the travel insurance policy we offer is one of the best available. In the unfortunate event of a claim, our suppliers in resort are familiar with our policy and procedures, which makes for a smoother operation at a stressful time.

You must however check that our policy provides sufficient cover for your particular needs.

Insurance Documents

If you accepted our nominated insurance policy at the time of booking, please find details of the cover below. It is important that all members of your group and parents of students travelling have access to the full policy at the time of booking your trip; this is when your cover commences.

Please take the time to read the policy documents in full.

 

For groups who booked before 1st Feb 2014, your policy documents are below:

 

For groups who booked after 1st Feb 2014, your policy documents are below:


To claim on this policy, please contact:
For medical claims: +44 (0)845 271 4472
For all other claims: +44 (0)844 472 2502

Our Coaches

We use a core of preferred coach operators - all of which are well established and reliable companies,or supplied to us by trusted Agents. Audits are completed for all our selected coach companies to ensure that they provide us with good quality, safe and reliable vehiclesand drivers. Seat belts will be available for all passengers on UK coaches, but this does not necessarily apply to overseas coaches. However our standard is to seek coaches with seatbelts wherever reasonably possible to do so. The frequency and detail of the Audits is set by the School Travel Forum.

 

Our Accommodation

We make every effort to select properties that are suitable for school group accommodation. All of the properties featured in this website have also been subject to an Audit, covering essential areas of security, food hygiene, fire and pool safety. The frequency and detail of the Audits is set by the School Travel Forum.

On your Trip

While we will do everything to ensure your trip runs as smoothly as possible, should the unexpected happen and you need to contact us during your tour outside office hours, Equity Students will provide an emergency contact telephone number. We have Duty Managers on call 24 hours a day/7 days a week, with full details of your tour which allows us to deal efficiently and effectively in the event of any problems.

 

 

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Tell us what you think

What’s most important when you’re looking to book a trip?

Price - 52.9%
Quality of service - 17.6%
Available excursions - 14.7%
Risk assessments support - 5.9%
Other - 8.8%

Total votes: 34
The voting for this poll has ended on: December 31, 2013