The health and safety of our groups is our primary concern. We promote safety awareness to our suppliers and staff through our Safety Management System.
Download our Health and Safety Booklet
Safety Management System (SMS)
Our SMS document sets out our commitment to organising our operations safely. A component of which is our Supplier Audits, completed regularly in accordance with School Travel Forum requirements, to ensure that our hotel, transport and excursion suppliers meet national safety standards and have appropriate documentation in place.
Read our Safety Management Document.
In addition, we understand the challenges Party Leaders face when organising trips, so in order to help you ensure the tour is as safe as possible, we are happy to assist you with your Risk Assessments and any other safety planning.
School Travel Forum
Equity Student Travel is a full member of the School Travel Forum. This is a group of leading school Tour Operators who promote good practice and safety in school travel.
Council for Learning Outside the Classroom (LOtC)
Equity Ltd., is proud to be accredited by the Council for Learning Outside the Classroom The Quality Badge is awarded to providers who have demonstrated their commitment to providing tours and trips that have educational value.
We are members of ABTA (The Association of British Travel Agents) with membership number V5376. The coach tours in our programme are protected by way of a bond held by ABTA. ABTA and ABTA Members help holidaymakers to receive the service they have paid for and assist them when things do not go according to plan. We are committed to maintaining a high standard of service to you by adhering to ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, please visit www.abta.com;
The air tours in our programme are protected through our ATOL (Air Travel Organiser’s Licence) number 2680, which is granted to us by the CAA. ATOL protects you from losing your money paid in advance or being stranded abroad. It does this by carrying out financial checks on the travel operators it licenses, and requires a financial guarantee called a bond, which is lodged with the CAA. If a Tour Operator goes out of business, ATOL will make a refund to you, or if you're abroad, ATOL will arrange for you to finish your holiday and fly home. Equity Student Travel is also accredited by IATA (International Air Travel Association).
Read about our financial security bonding >>
Tour Operator Public Liability Insurance
Our duty of care to you includes having Tour Operator Public Liability insurance cover (quadruple the minimum standard) at £20 million.
Insurance for our groups
If you accepted our nominated insurance policy at the time of booking, please find details of the cover below. It is important that all members of your group and parents of students travelling have access to the full policy at the time of booking your trip; this is when your cover commences.
Please take the time to read the policy documents in full. In 2013, we are changing providers so please ensure that you select the correct policy based on the date that you confirmed your booking (i.e. when first deposits were paid to us.) Please contact us if you are unsure.
For groups who confirmed before 28th February 2013 AND travelling before 30th November 2013, your policy documents are below:
To claim on this policy, please contact:
Tel: +44 (0)845 658 9899
Fax: +44 (0)207 407 9206
For groups who confirmed after 28th February 2013, your policy documents are below:
- Travel Insurance Summary
- Statement of Insurance & Key Facts
- Full policy
- Optional Enhanced Endorsement
To claim on this policy, please contact:
For medical claims: +44 (0)845 271 4472
For all other claims: +44 (0)844 472 2502
We use a core of preferred coach operators - all of which are well established and reliable companies, or supplied to us by trusted Agents. Audits are completed for all our selected coach companies to ensure that they provide us with good quality, safe and reliable vehicles and drivers. Seat belts will be available for all passengers on UK coaches, but this does not necessarily apply to overseas coaches. However our standard is to seek coaches with seatbelts wherever reasonably possible to do so. The frequency and detail of the Audits is set by the School Travel Forum.
We make every effort to select properties that are suitable for school group accommodation. All of the properties featured in this website have also been subject to an Audit, covering essential areas of security, food hygiene, fire and pool safety. The frequency and detail of the Audits is set by the School Travel Forum.
On your Trip
While we will do everything to ensure your trip runs as smoothly as possible, should the unexpected happen and you need to contact us during your tour outside office hours, Equity Students will provide an emergency contact telephone number. We have Duty Managers on call 24 hours a day/7 days a week, with full details of your tour which allows us to deal efficiently and effectively in the event of any problems.